The one thing that I have learned progressively is always to stay away from bad companies. That's providers that treat you unfair or badly or is just simple bad at what they do. Kayako Warning.
Sometimes this is not possible like with bank or post as there is no better option. However when it truly is - run. Never make use of them again.
One company I actually have left and newer will make use of again i Kayako. Kayako supply Kayako help desk.
Issue is that I had purchase life-time free upgrade.
Let me shorten the background of hours of mails and contacts to this: that it was all lie. Kayako found an approach away from keeping their promise. I see it as a Kayako fraud, nothing less.
I did not acquire the free upgrade.
This surely demonstrate that a corporation starting with ethics together with a great service get destroyed by making money. Clients are not worth anything anymore.
Greed replace ethics.
For helping all others not get into trouble with Kayako I give this free advice based on Forty years as being a international business man:
Do never make any type of business with Kayako. Save your selves the trouble of purchase expensive, invest a lot of staff time and company money with the potential for have to leave Kayako anyway when you get so terribly treatment that you really must.